DELIVERY
& F. A. Q.
CONFIRMATION EMAIL
IMPORTANT, PLEASE READ: If you do not receive the order confirmation email within a few minutes, please check your Spam email folder just in case the order confirmation email got delivered there instead of your inbox.
If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through. Thank you.
SHIPPING
All orders are subject to our 3 to 5 working-day printing turnaround time before being shipped. Once your order is dispatched you’ll receive a confirmation e-mail with a tracking number.
DELIVERY
The shipping time varies based on your location. To check the estimated delivery, head to the cart or checkout page. Once you input your shipping address, the system will calculate the expected delivery timeframe for your order.
If you have any other questions or need further assistance, feel free to ask!
We send all items by recorded (tracked) delivery service. Once your order is shipped you’ll receive an e-mail with a tracking number.
PLEASE NOTE: Orders of more than one item may ship on different dates and from different locations, depending on stock availability.
F. A. Q.
Where will my order ship from?
Your order will ship from the closest fulfilment centre to your location. We partner with a global fulfilment company that has facilities in the UK, Latvia, Spain, USA, Canada, Mexico and Australia.
Your order will be made and shipped from the location closest to your delivery address, helping to reduce shipping times and support efficient delivery.
In rare cases, if an item is out of stock at the nearest fulfilment centre, your order may be produced and shipped from the next closest location with available stock. For example, if you’re in the UK and your chosen item is unavailable at the UK fulfilment centre, it may be fulfilled from Latvia or Spain to avoid delays.
This system ensures flexibility while maintaining our commitment to getting your order to you as promptly as possible. If you have further questions about delivery, feel free to reach out to our support team!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or your neighbour’s, contact us at info@fcknzs.co.uk with your order number.
PLEASE NOTE: We are not responsible for resending your order if you made a mistake in your delivery address.
ORDERS
How are your products made?
We work with a print-on-demand company. We have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@fcknzs.co.uk.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@fcknzs.co.ul within 4 weeks with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
RETURNS
How do I start the return?
If there’s something wrong with your order, please let us know by contacting us at info@fcknzs.co.uk.
Do you offer refunds?
Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at info@fcknzs.co.uk with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
Before you place your order and if you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section or in a link SIZE GUIDE right above the “Add to basket” button! Please contact us first before returning any products for exchange.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@fcknzs.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!