DELIVERY
& F. A. Q.

CONFIRMATION EMAIL

IMPORTANT, PLEASE READ: If you do not receive the order confirmation email within a few minutes, please check your Spam email folder just in case the order confirmation email got delivered there instead of your inbox. 

If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through. Thank you.

SHIPPING

All orders are subject to our 3 to 5 working-day printing turnaround time before being shipped. Once your order is dispatched you’ll receive a confirmation e-mail with a tracking number.

DELIVERY

The shipping time varies based on your location. To check the estimated delivery, head to the cart or checkout page. Once you input your shipping address, the system will calculate the expected delivery timeframe for your order.

If you have any other questions or need further assistance, feel free to ask!

We send all items by recorded (tracked) delivery service. Once your order is shipped you’ll receive an e-mail with a tracking number.

PLEASE NOTE: Orders of more than one item may ship on different dates and from different locations, depending on stock availability.

F. A. Q.

Where will my order ship from?

Your order will ship from the closest fulfilment centre to your location. We partner with a global fulfilment company that has facilities in the UK, Latvia, Spain, USA, Canada, and Mexico. This means your product will be made and shipped from the nearest facility to minimize shipping times and ensure faster delivery.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or your neighbour’s, contact us at info@fcknzs.co.uk with your order number.

PLEASE NOTE: We are not responsible for resending your order if you made a mistake in your delivery address.

RETURNS

How do I start the return?

If there’s something wrong with your order, please let us know by contacting us at info@fcknzs.co.uk.

Do you offer refunds?

Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at info@fcknzs.co.uk with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/colour?

Before you place your order and if you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section or in a link SIZE GUIDE right above the “Add to basket” button! Please contact us first before returning any products for exchange.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@fcknzs.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!